Billing & Insurance
Pay Your Bill Online
Online bill pay allows you to pay your balance online. We will continue to mail you monthly statements showing any balance due. You are also able to access your billing information via our patient portal or by calling our billing office at (314) 744-8300 during normal business hours.
We believe that good care for you and your family starts with good communication and customer service. We have created this policy to help our patients understand the responsibilities that they and their families have for payment of our fees.
We require that our patients promptly pay all charges that we present to them. In some cases, our fees may be adjusted, based on whether we participate in or accept insurance or government program payments, allowances, or limitations. But, if we present a charge to you, it means that we have taken any such adjustment into account and that you must still pay the amount remaining. If you are reimbursed directly by a program for the cost of your care, you must still pay our charges promptly, whether or not you have received that reimbursement.
If you do not agree with patient responsibility amounts or reimbursement amounts set by your insurance or government program, this is a matter between you and that program. We are happy to provide you with factual information about your care and billing to help discuss this with them, but we still require you to promptly pay the entire charge we present to you, even if your issue with the program is not resolved.
Payment for our services is due at the time that those services are provided to you, and we expect that all charges we present to you at a visit will be paid at the time of the visit. This includes, among other things, co-pay amounts, program deductibles, earlier charges that remain unpaid, and charges for services that we believe are not covered by, or are left over as you responsibility to pay after coverage by, insurance or government programs. We may also present charges to you by written statement via the mail or electronically via our secure patient portal. If we do this, we expect that each charge will be paid in full by return mail, online payment or payment by credit card over the phone within 10 business days it is presented to you. We may send you statements and reminders of charges made and amounts that we believe must be paid, or may call you about the same. By accepting our services, you are consenting to receive these communications.
If after payment is received from you, your insurance or government program and the account reflects a true over payment Woods Mill Orthopedics will investigate the credit balance and issue a refund to you, your insurance or government program (which ever applies) within 30 days. If you determine a refund is due to you, your insurance or government program and wish to have the refund issued sooner than thirty days please contact the billing department at (314) 744-8300 to submit a verbal request. If a verbal request is made to speed up the refund process a check will be mailed within five business days.
If you have any questions regarding this policy or your billing account with Woods Mill Orthopedics please contact the billing department at (314) 744-8300 during our normal business hours.